Medicare’s Quality Improvement Organization (QIO)
Serving Area 2, Area 3 & Area 4
Find contact information for Livanta's BFCC-QIO serving Area 1 & Area 5 on the KEPRO Website
The Quality Improvement Organization (QIO) Program is the cornerstone of Medicare’s efforts to improve the quality of care and health outcomes for Medicare beneficiaries. KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for more than 30 states. They offer information and assistance to providers, patients, and families regarding beneficiary complaints, discharge appeals, and Immediate Advocacy.
KEPRO began its 5-year contract with the Centers of Medicare & Medicaid Services on August 1, 2014. The free of charge services that they provide to protect Medicare rights include:
- Immediate Advocacy to Medicare Beneficiaries
KEPRO can contact your provider on your behalf and advocate regarding your concerns.
- Quality of Care Complaint Services
Medicare beneficiaries may contact KEPRO to file a complaint and a KEPRO physician will review the case to determine if the proper care was provided.
- Discharge Appeal Services
– If Medicare Beneficiaries are not ready to be discharged from a hospital, skilled nursing facility, home health agency, or hospice, they can file an appeal. During the appeal process, no financial liability will be incurred.
- Outreach Services
KEPRO Outreach Specialists are available to provide educational programs and resources to inform providers and Medicare beneficiaries of the services offered. To request a presentation, please send an email – Click Here
Learn More about KEPRO and the Medicare Quality Improvement Organization (QIO) Program
Visit the KEPRO website to locate the area your state is in and contact the Medicare Quality Improvement Organization (QIO) serving your area.